We respect your privacy and appreciate your trust. We are here to help small business owners like you by providing a quick and simple solution for handling your company's finances
We've put a lot of effort into clearly and simply explaining what we do, what information we gather, and why, because we think that the only good policy is one that you can comprehend without a lawyer at your side. This will give you the confidence to use Fortinvo.
Please contact us if you have any questions about this. We genuinely hope that this clarifies our privacy policies and business procedures. We appreciate you becoming a part of the Fortinvo community
Your privacy is our priority. This policy outlines the privacy practices and principles we follow when collecting, using, and managing your information. Our products and services are provided by Fortinvo Financial Inc. or its related companies, including Fortinvo Financial USA Inc. and Fortinvo Money Inc. (collectively referred to as "Fortinvo," "we," "us," or "our")
This privacy policy applies to:
For questions or concerns about our privacy practices, contact us at [email protected].
This privacy policy does not cover products or services offered by third parties through our websites or apps. Each third party has its own privacy policies and terms, which you should review carefully. When you request services from third parties, we may share limited information about you to process your request.
Additionally, social media features on our site (e.g., Facebook “Like” or “Share This” buttons) may require sharing your IP address and page visit details to enable proper functionality. These interactions are governed by the privacy policies of the respective companies providing the features.
Products and services under the H&R Block brand or affiliated companies of H&R Block, Inc. have separate privacy policies. This policy does not apply to them.
We do not market or knowingly collect information from children under 13 years old.
“Personal Information” refers to data that can identify you individually. This policy explains how we collect, protect, use, retain, disclose, and process such information.
We may collect the following information:
We handle your personal information with the same care we’d want for our own. Here's a detailed list of what we collect.
We may collect and use aggregated or anonymized data (e.g., "20% of users buy coffee on Tuesdays") for insights and service improvements. This data does not identify any individual user.
To better serve you, we analyze data in anonymous forms that cannot be traced back to you personally.
Our privacy practices are guided by these 10 principles:
We are committed to protecting your information and respecting your rights.
Fortinvo has appointed a dedicated Privacy Officer responsible for overseeing all aspects of privacy at Fortinvo. This includes managing policies and procedures designed to safeguard your Personal Information.
If you have any questions or concerns about Fortinvo’s privacy practices or this policy, you can contact:
Privacy Officer
Fortinvo
London, New area
road-55, England
Email: [email protected]
If you're unsatisfied with our response, you can reach out to the Office of the Privacy Commissioner of Canada.
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If you have privacy concerns, we’re here to help. Contact us using the details above.
Fortinvo collects, uses, and manages Personal Information to provide its services effectively. The specific details depend on your use of our services. For example:
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Many Fortinvo services rely on specific Personal Information to function. Here’s how we collect, store, and use it.
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We collect information directly from you, through your use of our services, or via third parties to deliver a seamless experience.
We use your Personal Information for the following purposes:
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Your data helps us provide services, improve functionality, and communicate effectively.
We Do Not Sell Your Personal Information
We do not sell your details to other companies.
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Your personal information is safe with us—we will never sell it.
We may share your personal information with our affiliates or trusted third parties under strict conditions, such as written agreements that limit the use and disclosure of your information. This sharing occurs to provide you with the services or products you request or as permitted by law.
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At times, we need to disclose personal information. Here's when and why:
We may share your information with our related companies (e.g., H&R Block) to support or market services you request, like customer service or transaction processing. If you prefer we don't share your information for marketing purposes, email us at [email protected].
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We share information within our family of companies to serve you better. You can opt-out of marketing-related sharing anytime.
We collaborate with trusted business partners (e.g., banks) to offer services jointly. In such cases, we share only the information required to facilitate these transactions. Written contracts ensure your information is protected and used only for agreed purposes.
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We work with other companies to deliver seamless services and ensure your information is handled responsibly.
Your information may be shared with service providers who perform tasks for us, like hosting websites, processing payments, or facilitating advertising. These providers are bound by contracts to safeguard your data and are prohibited from using it for unauthorized purposes.
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Sometimes, we need help from experts to handle complex tasks like online payments. We ensure your information stays secure.
We may share your data with marketing service providers under strict agreements that prohibit the selling or misuse of your information. We will never share your data for marketing purposes without your consent or an option to opt out.
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Marketing partners can only use your data to provide agreed-upon services. Your consent matters to us.
If our business or assets are sold or transferred, your information may be part of the deal. We'll notify you of any material changes to this privacy policy if ownership changes.
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If ownership changes, we’ll keep you informed about any significant policy updates.
We may disclose your information if required by law, such as through court orders or legal processes, or to comply with national security or law enforcement requests.
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We’re obligated to comply with legal requirements and share information when the law demands it.
We may share your data if it’s necessary to protect your rights, our rights, or public safety. This includes assisting government investigations into criminal activity.
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We’ll share data with authorities if it’s needed to ensure safety or investigate crime.
We may share anonymous, aggregated information (e.g., total website visitors) that cannot identify you personally.
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General statistics may be shared publicly but won’t reveal anything personal about you.
If you interact with third-party ads on our website, your personal data (e.g., IP address) may be shared with the advertisers. Your interactions with these ads will follow their privacy policies.
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Clicking on ads may share your information with advertisers under their terms, not ours.
U.S. jurisdictions, such as California, Colorado, Connecticut, Virginia, and Utah, provide specific rights regarding your Personal Information. Here’s what you can do:
You can request access to your Personal Information or confirmation that we have it. In some cases, you may also request it in a portable, machine-readable format.
You may ask us to correct inaccurate or incomplete Personal Information. Note that historical data may remain in backup files, as permitted by law.
You can request deletion of your Personal Information. If required by law, we’ll comply; however, some information may need to be retained to meet legal obligations, resolve disputes, or for business purposes.
You can request that your Personal Information not be shared for cross-contextual behavioral advertising.
We currently do not recognize “Do Not Track” signals.
We may send you communications about products and services. To limit promotional emails, follow the unsubscribe instructions in our emails or contact [email protected]. Note that certain non-commercial communications, such as service updates or system notifications, may still be sent.
Not all rights are absolute or apply in every situation. Requests may be denied if permitted by law or if we cannot verify your identity. We do not discriminate against individuals exercising their privacy rights.
If you share Personal Information about your customers or employees, you are responsible for informing them about Fortinvo’s practices and obtaining necessary consent. This includes informing them that Fortinvo operates in Canada and uses service providers in the U.S.
If you refer someone to Fortinvo, we may ask for their name and email to send a single invitation. Only submit contact information for people you have a relationship with who would want to receive the message.
You can close your account at any time without penalty. Ensure you complete the process by responding to the confirmation email.
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We’ll miss you, but closing your account is hassle-free. Don’t forget to confirm via email.
You can limit how we use or share your Personal Information in specific situations:
To stop all emails, you’ll need to close your account.
We may contact you about products or services (with your consent, where required). To opt out of these communications, adjust your email preferences or contact us. We’ll make reasonable efforts to honor your request promptly.
Note: These opt-out options apply only to information collected through our services under this privacy policy. You may still receive offers if we obtain your contact details from other sources.
For information on opting out of web or wireless technologies, see Section B.7.
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We value keeping in touch but respect your preferences. Opting out is straightforward. Just note, important updates about your account may still be sent.
We only gather the personal information necessary to provide the services you use. The specifics depend on the services you select, and we offer optional ways to enhance your experience by sharing additional details.
We may also utilize third-party services to better understand our customers by cross-referencing information like names, business details, or email addresses with third-party databases.
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We collect only what we need to serve you effectively, depending on the services you choose.
If you enable others, known as "guest collaborators," to access your account, they can view and use your personal information. You're responsible for their actions within your account.
To invite a guest collaborator, we require their name and email address, used solely for sending an invitation. Ensure you only share details of individuals who have consented to receive this invitation.
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Be cautious when giving others access to your account, as you're accountable for their actions.
We use and share your personal information as outlined in this policy. Some employees may access this information outside of Canada and the U.S., but we ensure all information is protected by our security safeguards.
Your personal data is retained only as long as necessary for providing services, maintaining your account, fulfilling business needs, or complying with legal requirements. After account closure, data is destroyed within 60 days unless legally required otherwise.
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We take data usage and retention seriously. If you close your account, your information will be erased within 60 days unless we must keep it for legal reasons.
We rely on you to provide accurate and up-to-date information. You can request updates or corrections by contacting us at [email protected].
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Keep your information accurate. Contact us if changes are needed.
We prioritize the security of your information with robust administrative, technical, and physical safeguards. Sensitive data, like Social Insurance Numbers (SIN) or Social Security Numbers (SSN), is encrypted during transmission.
If we work with third-party service providers, they are contractually obligated to protect your information and adhere to our privacy standards.
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We take strong measures to protect your information, and our partners are required to do the same.
You're also responsible for protecting your data by keeping your login credentials private.
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Follow best practices to keep your account secure.
For any privacy-related questions, contact our Privacy Officer at [email protected].
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We’re here to help. Reach out if you have questions.
You can view, update, or delete your information through your account. You can also request access to or corrections for any additional personal data we store by contacting [email protected].
Deleted information may be retained if required to meet legal obligations.
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You have control over your information and can request changes or deletions anytime.
For unauthorized profiles, contact us to request removal.
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We’ve made it easy for you to manage your information. Reach out if something seems off.
Fortinvo may have public forums and blogs where the information you post can be seen by others. If you want your personal information removed from any forum or blog posts, simply contact us at [email protected].
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If you share information in a comment section or forum, other people can see it. If you'd like it removed, just reach out to us and we'll handle it.
If you provide a testimonial, we may post it on our website or in other materials with your consent, along with your name. If you want it removed, contact us at [email protected].
When you interact with us through social media sites, we may have access to certain details about your account (like your name or username). These sites may also gather information such as your IP address and interactions with us, and use cookies to ensure proper functioning. We may use this data to personalize your experience and offer relevant products or services.
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The same applies to any testimonial you provide. If you wish for it to be removed, just let us know.
We may partner with service providers to verify the bank account details you provide to us as part of the services we offer.
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In some cases, we collaborate with external partners to ensure accuracy and to provide services. By using Fortinvo, you agree to share your information with these partners.
We also work with third-party platforms, such as social media sites, to show targeted ads. We may share a hashed version of your email or other information with these platforms for that purpose. If you prefer not to have your information shared with these platforms, please contact us at [email protected].
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When third parties are involved, your information is anonymized to protect your privacy.
For California residents, the following additional disclosures apply to our privacy practices in accordance with California law.
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California residents have specific rights. Here’s how things work for them.
California Sensitive Information Disclosure
Some of the personal information we collect is considered “sensitive personal information” under California law. This includes categories such as Social Security numbers, driver’s license, state ID cards, or passport numbers, and account login details, along with financial information like debit or credit card numbers, along with any required security codes or credentials. We collect this information to process transactions, comply with legal requirements, manage our business, and provide products and services. We do not use this sensitive information for purposes other than those outlined in the California Privacy Rights Act (CPRA) Section 1798.121. We do not "sell" or "share" sensitive personal information for behavioral advertising.
Your Privacy Rights
If you are a California resident, you have certain rights regarding your personal information:
Note that these rights are not absolute and may be limited in certain situations, particularly if the law requires us to deny your request or if we are unable to verify your identity adequately.
To exercise your rights, you or an authorized agent may submit a request by contacting us at [email protected] or by calling us toll-free at 1 (877) 596-0796. We will ask for personal information, such as your name, address, email, phone number, last four digits of your Social Security number, and birth year, to verify your identity before processing your request. If an authorized agent submits a request on your behalf, we will require you to verify your identity and grant permission for the agent to act on your behalf. Government-issued identification may be required.
To opt out of online targeted advertising (e.g., cookies), adjust your settings via the cookie banner prompt or by clicking on “Cookies Settings.”
California Notice of Financial Incentive
We offer certain programs, like our referral program, that provide financial rewards to customers who participate. When you apply and are accepted into the program, we may ask for your name, contact information, and the contact details of those you refer. Under California law, these programs may be considered a “financial incentive” program because they involve the collection of personal information. However, we do not assign a monetary value to the information we collect. The value of the personal information provided is linked to the value of the referral and the commission paid through the program. You or anyone you refer may withdraw from the program at any time by contacting us at [email protected].
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California residents have specific privacy rights, which are explained above. Here’s how things work in California.
We process your personal information to provide requested products and services and for legitimate business interests, including marketing.
Our services are hosted on servers located in Canada and the United States. We also use service providers in these locations to provide our services. By using our services, your personal information may be transferred to and processed in Canada and the United States, which may have different privacy protection standards compared to your home country.
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Most of our operations are based in Canada and the United States, so your information will likely pass through these countries.
If you're accessing our services from the European Union, you may have additional rights related to your personal information. For example, if your data includes special categories of personal data, we will only process it with your explicit consent, which you can withdraw at any time. You also have the following rights:
To exercise these rights or ask questions about the processing of your personal data, contact us at [email protected].
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Like California, the European Union provides residents with unique privacy rights and responsibilities.
If you are accessing our products or services from Brazil, you have certain rights regarding the processing of your personal information.
You are entitled to:
To exercise your rights or if you have any questions about the processing of your personal data, you can contact us at [email protected].
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Just like the European Union, Brazil gives its residents specific rights and responsibilities regarding their personal information.
In general, you can visit our website without revealing your identity or submitting any personal information. However, we collect certain data and usage information whenever you interact with us, whether online, through our mobile app, or via email. We and/or our service providers (such as Google Analytics) track the websites you visit, the actions you take, the time those activities occur, your IP address, and other related information such as page requests, browser type, operating system, and the average time spent on our site. When you use our mobile app, we also gather device information, operating system details, unique device identifiers, and date and time stamps. This data helps us understand how our site and app are used, enabling us to monitor and improve them.
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To improve our app and website, we collect data on how users interact with them.
We, along with our service providers, use common technologies such as cookies and similar tools to remember you and personalize your experience, including features and advertisements. These technologies help us understand your usage patterns, track preferences, analyze your interactions with our services, manage the website and mobile app, and gather demographic data about our users. We may receive reports based on these technologies, either individually or in aggregate. You may opt out of some of these technologies.
Cookies
Cookies are small alphanumeric identifiers transferred to your device via your internet browser. When you visit a webpage, a cookie with a unique number is set, recorded in a small text file, and stored in your browser’s cookie directory. When you return to our website or use a service, the cookie allows us to recognize your browser as unique.
Cookies enhance your experience by personalizing content, such as showing products you may like. They also allow service providers to track and measure usage, and they are essential for secure navigation within our website and app. These cookies may help us recognize who you are, allow you to access your account, and tailor our services to your preferences. You can control cookies through your browser settings, but disabling them may prevent you from accessing your account or using all website features.
We may use cookies and other tracking technologies for interest-based advertising. If you prefer not to receive personalized ads based on your usage, you can opt out of tailored advertisements. Please note that you will still see ads, but they won’t be personalized.
To opt out of interest-based advertising, you can visit the Digital Advertising Alliance (DAA) or other consumer choice pages. Mobile operating systems also offer device-based opt-out choices. For mobile devices like Apple or Android, follow the manufacturer’s guidelines to adjust your tracking preferences. You’ll need to set preferences for each device and browser, and clearing cookies or switching devices will require resetting these preferences.
You can also adjust your browser settings to accept or deny all cookies or ask for permission every time a site attempts to set a cookie. While cookies are not required for all parts of our services, disabling them may affect functionality. If you clear your cookies, prior opt-out preferences may be revoked.
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Cookies improve your experience on our site. You can turn them off, but it may affect how the site works.
Local Storage Objects (HTML5)
We and some third-party partners use HTML5 to collect and store information, including for advertising based on your browsing activities. Various browsers may offer tools to manage or delete HTML5 data.
Clear GIFs or Web Beacons
We use clear GIFs (pixel tags or web beacons) to manage website content, understand user patterns, and improve our services. These may also be used in emails to track which ones have been opened, helping us assess the effectiveness of our communications and marketing.
Log Files
Like most websites, we use log files to gather data such as IP addresses, device IDs, browser type, ISP, and page views. This helps us analyze trends, administer the site, track user movements, and gather demographic data.
Traffic Data
We collect anonymized traffic data, such as pages visited, mouse movements, and IP addresses, to improve our website and services. This data does not include personally identifiable information.
Online Behavioral Advertising
We allow third-party companies, such as Google Ads, to serve ads and collect pseudonymous information when you visit our websites. These companies use this data (e.g., clickstream, device ID, location) to deliver relevant ads. You can opt-out by refusing cookies or visiting the Network Advertising Initiative’s opt-out page.
Mobile Device Information
We may collect data from your mobile device, such as device IDs or model, to improve services.
Mobile Analytics
We use mobile analytics to track app usage, events, performance, and downloads. This data is not linked to any personal information you provide within the app.
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We track your web activity to improve our services. You can opt out of some technologies.
How We Respond to "Do Not Track" Signals
We treat all personal information in accordance with this privacy policy, regardless of your browser's "do not track" settings. While we do not respond to "do not track" signals, we offer you choices about receiving promotional offers. You can choose to opt out of such communications as described in this privacy policy.
If you're in California, you can prevent us from storing cookies by declining them in the cookie banner when you visit our site.
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You can choose whether to receive promotional offers from us.
We may revise this privacy policy to reflect changes in how we handle your information. If we make significant updates, such as changes in the way we use your Personal Information, we will notify you via email (to the address associated with your account) or post a notice on our website at least 30 days before the changes take effect. We recommend reviewing our privacy policy periodically to stay informed about our current practices.
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It’s a good idea to periodically check this policy for updates. We’ll notify you if there are important changes.